What are your trading hours?
Our offices are open from 9.00am till 5.30pm, Monday to Friday. We remain closed on public bank holidays, and our Christmas trading times are published on our website two weeks prior to this period.
You can of course continue to place your orders via our website out of hours, and we will process them accordingly once the office reopens.
How do I contact you?
Contact our team by telephone on 0800 408 5511 (international +44 1902 795 070)
You can email our sales team at sales@absoluteapparel.co.uk, or our accounts team at accounts@absoluteapparel.co.uk
Can I view an item before ordering?
With clothing sometimes looking online or through a catalogue just isn’t enough to get a good idea of which item to choose. We have a completely stocked showroom at our Wolverhampton headquarters where you can visit to look at the garments. Please contact us in advance to make an appointment to visit.
What's the cut off time for next day before noon delivery?
We accept orders until 5pm for dispatch that day. We purposefully maintain this cut off time to allow us to prepare your order the highest standard. Each order is thoroughly checked for accuracy to ensure we deliver the best service in the industry.
How can I place an order?
Orders can be placed by telephone, email, online or in person. By placing orders online though is the best method as you can ensure that the correct items are ordered without any errors.
How can I amend or cancel my order?
If you change your mind or need to cancel an order, contact our team by telephone immediately on 0800 408 5511. We will endeavour to adjust your order accordingly. If the goods have already been prepared for dispatch, we may not be able to though.
Can I order without an account?
We are a business to business wholesaler selling only to garment decorators or resellers. Therefore, we can only supply to customers who are registered with us. Once registered you can place orders on a proforma (pay as you go) basis or apply for a credit account.
What is your minimum order?
There are no minimum orders at Absolute Apparel, and all our products are priced at the lowest manufacturer recommended selling price. Carriage will have to be charged on the goods below a certain value to keep our prices competitive.
If you have a larger order, it may qualify for better pricing. Please call us on 0800 408 5511 to discuss.
Where can I find product information?
We have tried to incorporate as much information about each product as possible on the website. If you are registered as a customer you can also access our images and data drop box. For any other information please contact our team on 0800 408 5511
I have a larger order to place, can I get a better price?
If you have a large order to place, you may be able to receive a better price. Depending on supplier promotions or current inventory on hand we may be able to offer further incentives on a spot basis. Please call our sales team on 0800 408 5511 to enquire.
Do you price match?
We never want to lose out on an order, so if you are getting a better deal from elsewhere let us know. Just show us that the goods are on offer for a lower price and available somewhere else and we will try our best to meet or beat the offer.
Do you carry backorders?
You can place any out of stock items on backorder with us, once we have them available, we will send them out to you. We will contact you to check the goods are still required beforehand in case you have changed your mind.
What payment methods do you accept?
We accept all major debit & credit cards or alternatively we offer 30-day credit accounts (subject to status).
Do you charge single, pack and carton prices?
We operate a lowest price policy where singles and pack prices are a thing of the past. All our garments are at the lowest manufacturer recommended price – which is the carton price. However, we have no minimums to achieve this, so you can order one piece and it will be at carton price.
Can I collect from your warehouse?
Collection is possible from our warehouse. We advise that you allow at least one hour from order placement for collection. Absolute Apparel is a secure site and not suitable for pedestrians wishing to collect orders.
Do you operate on a cash and carry basis?
To keep our prices competitive, and our service levels as high as possible we can only accept cash and carry customers with a £100 minimum spend. Please allow for at least a one hour for us to prepare your order for collection.
What is your returns policy?
Operating on a wholesale basis, all sales are final. Sale or return is not possible, and decorated goods cannot be returned at all. A return can only be made if preauthorised by us and will attract a restocking fee. Please do not send any goods back without a return’s authorisation from us, as the goods will not be accepted back and may be disposed of alternatively. Please check our terms and conditions of sale for full details.
Shrinkage & colour variations?
Because of the varied methods of cleaning and laundering various garments, we cannot guarantee our fabrics against shrinkage. We use every method to hold shrinkage to a minimum. Therefore, we cannot accept responsibility for the products after dyeing or cleaning. We also cannot guarantee that the colours of the garments will be identical each time and/or batch. Due to manufacturing process there is always a colour variation with each batch of merchandise.
What are to fit measurements?
All measurements quoted are the approximate size a garment is intended to fit. It is not the actual measurement. As fittings are quite subjective it is advised this is carefully checked prior to bulk purchase, as it is not possible to return goods once they have been decorated.
What are the benefits of ordering online from you?
Here you can order in real time seeing all the availability of our products, your specific prices and carriage details.
Input your own order to avoid mistakes, and view your customer dashboard to review order history, tracking and payments.